Saturday, December 18, 2010
On the 18th day of Christmas
My true love said to me, "Why is it that the bigger my customer the less likely it is that they will pay my invoices on time, or even at all?"
Yes folks, we're talking about one of the biggest banks in Australia - or at least, its insurance division which is part of the same group.
They've had dearest husband's blood, sweat and tears for 18 months, accepted the invoice with the 14-day payment period, and have casually announced that they'll pay it some time next year once their legal department has drawn up a contract that satisfies them.
Another client is in Ireland - yes, that's right, the financial black hole of Europe at the moment. Their accounts people can't read and have sent a useless cheque out, probably to our old address, despite the fact that the (overdue) invoice has payment terms of 14 days and direct deposit written in red ink all over it. They do this every time.
The third of our incompetent trio is in England. Another large insurance company with customers around the world. Don't worry about what these people do with your money folks, because they certainly aren't wasting it paying their suppliers... So to the Heads of their IT departments, their well-paid Board members and CEOs may we wish you a VERY Merry Christmas, apparently paid for by us.